COVID-19 management and ongoing peace of mind to all of our patients
A message from your team at the practice
Our heartfelt thoughts are with all those that have been affected and we are extremely thankful for the amazing efforts of our healthcare professionals. We know we have great people who will help us through the challenges ahead.
We have always led with the guiding principle of placing people at the heart of everything we do. We know that you depend on us to look after your vision, and especially in times like these we want to ensure that you have total peace of mind in relation to your eyecare and our ongoing support.
Rest assured that we are monitoring the situation and receiving regular updates from Public Health Scotland, NHS Scotland, and our regulatory bodies as to how we should be conducting ourselves, and we are adhering to all the current guidelines to allow us to continue to provide the best possible care to you and your family.
For our elderly patients, if we haven’t already contacted you, please call the practice so that we can ensure you have everything in place for your eyewear, to prepare you for any long period of self-isolation.
During this period, we will be delivering your eyewear directly to your doorstep if you are unable to make it into the practice. During any lockdown period we will be available throughout by email or on the phone if you require any help from our eyecare team.
Know the guidance
Before attending the practice for your next appointment we would be grateful if you would review the most up to date government guidance – just click this link https://www.nhsinform.scot/coronavirus
Keep us in the loop
Please remember to call us or email us to let us know if you wish to reschedule any of your booked appointments. We would be happy to schedule an alternative date for you.
At your next appointment
Eye examinations may take a little longer as we implement additional sanitising of equipment, regular disinfection of door handles, frequent cleaning of frames and sunglasses throughout the day and rest assured our teams are well-equipped with hand sanitiser. Please use the hand sanitiser upon entering and leaving the building.
To reduce close contact between patients we will be rearranging our furniture. This may mean the chairs in our waiting area are spaced further apart than normal and/or every other desk will be left free when measuring and fitting glasses and contact lenses for our patients.
We hope this message goes some way to reassuring you that we will still be here to look after your eyecare during the weeks ahead.